our
services
IDS, Intercom Data Service Group, a solid and important company in providing call center services, offers its customers numerous services related to their specific needs.
our offices
IDS, Intercom Data Service Group, a solid and important company in providing call center services, offers its customers numerous services related to their specific needs.
our offices
Inbound campaigns are an important strategic tool that allows you to manage contacts between a company and its customers, in order to increase customer satisfaction and corporate business.
Outbound campaigns are a tool of leading modern companies that allows you to increase sales, monitor customer preferences and their satisfaction.
Finally, the back office of IDS is the Back Office through which it is possible to create products or services for customers, thanks to the professionalism of young operators who carry out operations with precision, care and methodology.
Over the years, big telephony companies have placed their trust in us: Vodafone, Sorgenia, Edison, Localweb and H3G, are among our satisfied customers and take advantage of our complete Inbound and Outbound Call Center services and Back Office management.
Our offices are located in Tiranë, Elbasan, Lushnje and Vlorë.
Customer retention gives life and value to your corporate CRM. IDS with its customer retention techniques retains and makes your most valuable customers grow.
Powerful business accelerator, this service achieves high-quality appointments for the commercial network, amplifying your contact speed on the market.
Attract customers to your store in one click with personalized promotions: SMS Marketing is the simplest and most direct way to bring them to you. Promotions, deadlines, news. SMS packages.Multiple and programmed.
The emergency services allow you to optimize coordination on reports and requests for intervention from your customers. We have a highly qualified, multilingual staff trained on your needs 24/7 throughout the year. The service operates in compliance with the quality standards shared with you.
Data entry is the technical term that indicates the data insertion function. Keeping in mind that this job can offer career opportunities at a professional level at some points. In fact, the operator of the data entry is able to ensure a safe and effective treatment of the data received by entering them on different online IT platforms and beyond.
Inbound sales is a new way of interpreting commercial action, the one that has always been used to acquire new customers, find new prospects, find new distributors ... as well as keep existing ones.
